Dear customers!!!

Due to the increased frequency of package damage caused by the shipping company Nova Poshta, we kindly ask you to carefully inspect packages for external damage, and under no circumstances accept them if such damage is found (do not sign the delivery receipt). Demand the creation of an official damage report. Otherwise, the company will not be held liable for the goods and will not cover any compensation for value or costs.

The store guarantees:

•  The quality of seeds produced by Errors Seeds.
Threads regarding the cultivation of these seeds regularly appear on https://jahforum.net/.

Also, before being placed in the storefront, they are tested under conditions as close to ideal as possible.

•  The actual dispatch of the seeds.

The buyer can expect compensation for losses within 30 days from the date of order shipment in the following cases:

If the product is lost during transit.
We will contact the postal service ourselves and provide the client with all the data necessary to locate the package.

To claim compensation, the following are required:

•  Tracking number or order number;
•  Photo of the damaged product inside or next to the packaging.

The store will compensate for losses if the buyer has complaints regarding the product's failure to meet the following criteria:

•  germination of the majority of seeds;
•  flowering type specified in the product description (auto\photo);
•  female plant sex for feminized seeds.

To submit a compensation claim, 2 mandatory steps must be completed: 

•  fill out this form;
•  send to the email address [email protected]
 photos of the damaged seeds along with the packaging.


The response to the claim will be sent to the email address from which the photos were sent (step 2) Important! We do not compensate for losses if:

•  The buyer contacts us later than 30 days after the order was shipped.
•  All requested information was not provided.
•  Our expert determines that the issue lies not with the product, but with how the client handled it.

You can obtain assistance in identifying issues and finding ways to resolve them at https://jahforum.net/.

Please note!

Seed compensation for international orders is provided in full. Please note that the delivery conditions for international compensation differ from domestic shipments within Ukraine — international shipping costs are covered by the client. If preferred, the compensation can be added to your next order instead.

The terms for replacement and returns (compensation) apply exclusively to Errors Seeds products. These conditions do not extend to products from other manufacturers.

Claims are reviewed provided that full information is available. In the event of missing or inaccurate information necessary to make a decision, our manager will contact you via email for clarification.

1. If the product is lost during transit, we will compensate for the losses.
 - In the event of product loss during shipment, we contact the transport companies ourselves, as well as provide the client with all necessary data to locate the package.

2. If the product is damaged during transit, we will compensate for the losses.
 - To claim compensation, you will need to:

 • Send us a photo of the damaged product along with the purchase declaration number.

 - The photo must display:

 •  The damaged product inside the packaging or next to the opened packaging.

3. If a customer of the respective store encounters issues with our product, we request that the store forward all complaints to us via email at: [email protected]

 - Upon receiving such emails, we follow our policy established for individuals.

4. If all requested information has been provided, we will compensate for the losses.

<em>P.S: If the product has germinated, we no longer accept any liability. However, we can offer advice on how to avoid similar cases in the future.</em>

<em>All information and photos are temporarily to be sent to [email protected] (the email address may change in the future)</em>